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TERMS OF SALE AND GENERAL POLICIES

100% SATISFACTION GUARANTEE - We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the new and unused item in the original box within 30 days with proof of purchase and we will replace it, give you a refund or credit your account. See RETURNS and CREDIT PROCEDURES.

SHIPPING POLICY - All orders received before 10am PST will be shipped the same day. Orders received after 10am PST will be shipped the next business day. Orders received after 10am PST on Thursday, on Friday, on Saturday or on Sunday will be shipped on the following Monday. Items will be shipped UPS-Ground or US Mail. Next Day, 2-Day or 3-Day are available for an additional charge. Please see shipping options.

CREDIT CARD ORDERS - Major credit cards may be used for payment at the time the order is placed. We accept VISA, MasterCard, American Express, and Discover. Please have you credit card number, expiration date, and card holder name available.

C.O.D. ORDERS - All C.O.D. orders require a $50.00 minimum merchandise order and will be sent on a “Money Order” basis ( meaning you must have the exact amount available in money order, certified or cashier check - personal or business checks are not accepted for C.O.D. orders). A $10.00 C.O.D. administrative fee will be added to all C.O.D. orders. On large C.O.D. orders, a deposit is required. The deposit may be mailed in or charged to your credit card. If you refuse a C.O.D. order, you will be responsible for the shipping charges on your next order and you will be put on prepaid terms. 24 Hour, 48 Hour, 72 Hour Shipments Are Not Available for C.O.D. Orders.

PERSONAL CHECKS - We must receive payment in full before we process your order. While we attempt to bank-approve personal checks (imprinted with name, address and phone number) for immediate shipment, this may not always be possible and we may hold your order for 15 business days. For your safety, we screen all checks through a national check authorization service to verify authenticity of the payment. DO NOT SEND CASH!

RETURN CHECKS - Returned checks are subject to a $25.00 service charge or the maximum allowed by law. In the event your account requires legal action or collection agency, the service charge will be added to your account balance and collected.

CATALOG CHANGES - We make every effort to be as accurate as possible, however typographical and/or photographic errors can and do occur. Please understand that we reserve the right to make changes to catalog copy and pricing.

BACK ORDERS - Occasionally some items are unavailable and may be back ordered (this requires a separate shipment. Should you still require the item(s), we insist the order be prepaid. We do not back order items on C.O.D. orders. All back orders will be shipped UPS Ground Shipping when items are available unless other arrangements are made by the customer. NOTE: Certain sale merchandise, products with uncertain availability, items priced under $25.00 and discontinued items may not be back ordered.

SHIPPING DAMAGE - If you receive parts that were damaged in shipping, call Charj Sports Customer Service at 209-858-4045. Don’t forget to save your box!

SHORTAGES AND MIS-SHIPS - If we have made a mistake on your order, we will work with you to best resolve any problems created. Please notify us regarding any mistakes with you order! We want to hear about problems ASAP in order to serve you better and maintain an accurate inventory. We will pay for all shipping charges (Ground) for mis-ships by reimbursing you for actual shipping charges.

RETURNS - We want you to be completely satisfied with your purchase! When you receive your order, please inspect all merchandise for any defects or poor workmanship. If you are not satisfied with your purchase, we ask that you return it in new and unused condition and in the original box, within 30 days of receipt for replacement or refund, less the original postage and handling. If you choose to exchange item(s) you must pay shipping and handling. No returns will be accepted for installed items, or custom parts. All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds, exchanges or in-store credits. All returns must be packaged carefully and shipped via insured US Mail or UPS Ground with freight prepaid. DO NOT SEND RETURNS BACK TO US C.O.D. It is our goal to process all returns within 24 hours or 1 business day upon receipt.

CREDIT PROCEDURES - We issue credits for accepted claims. If you paid with a credit card, your refund will be issued against the same card. If you paid by any other method, your refund will be with a company check mailed to your billing address within 2 business days after we have been assured of proper credit for your check.

EXCLUSION OF WARRANTIES/REMEDIES - The manufacturer of merchandise purchased from Charj Sports makes NO EXPRESS OR IMPLIED WARRANTIES of any kind concerning the merchandise it sells, including the warranties of MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Charj Sports shall not be liable for any incidental or consequential damages that you may have suffered as a result of the purchase and/or use of merchandise sold by Charj Sports. Your exclusive remedy with respect to Charj Sports is replacement, refund or a credit as provided herein.

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Contact Charj Sports Register Copyright Charj Sports Distributing, 2005. All rights reserved.